We have formally announced the EOL for the downloads option within hsphere end user restore modules for hsphere. Downloads are limited to browser sessions, and any downloads over 100-250MB would fail and simply result in customers submitting tickets for every self service request.
We have removed the downloads feature completely, as practically every such request is greater then the browser timeout or permitted size settings and essentially this feature was functionally not very useful
Customers who require to access historic backups, can utilize the restore to alternate location option for the file downloads, or for databases, restore databases to their hsphere accounts FTP directory. Clients can then FTP the data to their local environment
Please Note - customers must have adequate FTP and disk space quota available within their hsphere accounts to perform such functions
Please Note2 - self service restore functionalities are meant to allow customers to self service restore their data, back to the original location - if ever required for whatever reason, back to any available restore date. Self service restores are not meant to provide an archive for which customers can randomly access their backups and store locally.
For customers who want access to historic backup data for whatever reason, have the following options
1) script or manually perform backups of whatever data at whichever points you wish to maintain locally
2) use our newest features to restore data or databases back to your FTP directory (again, ensuring you have enough FTP and account quota available within hsphere to post such data there), and then download to your local environment
3) request Cartika staff retrieve such historic backup data for you from the backup system at a fee of $25/request