Hsphere Account Moves

Hsphere Account Moves

Please be advised that Cartika, using backend tools, can migrate any hsphere account from one server to another.

This includes changing platforms from linux to windows, or moving accounts from older to newer versions of linux to linux or windows to windows

NOTES
- there is a $10 fee/account move
- ALL domains and resources in an account are moved and customers need to ensure that all domains within the account being moved are compliant with new versions and/or new platforms the account is being moved to prior to requesting the account move
- WE CANNOT MOVE A SINGLE DOMAIN from within 1 account into its own account, etc.  Hsphere account moves are done on an account basis. Moving individual domains or resources from within an hsphere account to a different hsphere account or different control panel is unfortunately completely manual and needs to be completed by the customer

Hsphere account moves can be requested in the following format
- move which services (web,db,email) or just 1 service (ie web to newer PHP)
- request your desired destination
- if moving geographies, or from shared/reseller to VM, typically you would need to move all services

**PLEASE NOTE -  account moves will be completed "as time permits" and is secondary to normal day to day support and other activities.
**PLEASE NOTE - the hsphere move process is automated, and accounts for DNS changes (as long as domains are pointed to ours or our resellers nameservers).  we cannot be sure that sites will work on different servers with different OS versions, different versions of PHP, etc.  Customers need to verify site functionality on new servers post move process and correct any issues which may arise as a result.  the move process however assures zero downtime do to DNS changes by keeping copies of the account on the old server for a full 24 hours
**PLEASE NOTE - any changes via FTP made on the old server during this 24 hour period, will not copy over to the new server. customers should only perform FTP actions on the new server once the migration process has commenced

    • Related Articles

    • Restore Deleted Hsphere Account

      If a customer or reseller has deleted an Hsphere account, there is a $75 one time fee to work with the customer to restore service and restore the account If a customer has deleted a Hsphere account and needs it restored, follow the steps below. In ...

    • Restore Deleted Hsphere Account

      If a customer or reseller has deleted an Hsphere account, there is a $75 one time fee to work with the customer to restore service and restore the account If a customer has deleted a Hsphere account and needs it restored, follow the steps below. In ...

    • HSphere: Account Disk Usage

      To find the disk usage on one or more accounts please reference this article as it shows how to look up that information from your reseller account. If you only have an end user account please contact your reseller or Cartika directly.  1. Log into ...

    • Adding Subdomain to Alternate HSphere Account

      If you are wanting to add a subdomain to an HSphere account, keep in mind that if the root domain is already assigned to an HSphere account, you cannot assign subdomains to a different account than the account that owns the domain. Some alternatives ...

    • How to change Service Domain with hsphere reseller account

      Changing the Primary Service Domain: The primary service domain for a reseller customer in hsphere is tied into a lot of things, including all of the server aliases, nameservers, etc. The way to accomplish changing the reseller service domain is not ...