General
COVID-19 Response
COVID-19 Update March 27th 2020 All Cartika teams are now working remotely. Our staff are well trained and capable to continue to support our customers while working remotely. As of 5PM on March 27th 2020 our phone lines will only be open from 9AM to ...
Managed Servers - Update Schedules
All Cartika environments including Shared, Reseller and Managed Client Devices will update on the following schedule: Security Updates - Will now be installed to client devices nightly. A server reboot (If Required) will take place after 2AM Eastern. ...
Full Steps to Replicate
Problem Steps Recorder The easiest way to provide exact steps to replicate the issue you are facing is using the PSR.EXE tool packaged with Windows. To record and save steps on your computer To open Steps Recorder, select the Start button, and then ...
Connect OpenVPN with latest macOS Sierra
On latest macOS Sierra 10.12.6 OpenVPN client installation is blocked by default unless third party apps from unidentified developers are permitted in security and privacy settings of the operating system. To get around this, install trusted VPN ...
What is DKIM? Everything You Need to Know About Digital Signatures
DomainKeys Identified Mail (DKIM) allows senders to associate a domain name with an email message, thus vouching for its authenticity. This is done by "signing" the email with a digital signature, a field that is added to the message's header. A ...
Define Signatures in Round-Cube
Creating Messages with Formatting To create messages that can have text formatting, you need to compose them in HTML format. On the left side, go to the Composing Messages section, then in the main window, click the drop-down list for Compose HTML ...
Managing Repos in Linux
Removing / Disabling Package/Repos causing conflicts During Yum Update During yum update if there is a conflict, you need to fix by excluding unwanted 3rd party packages / repos that belongs to a specific repository, use any one of the two methods ...
Cartika VPN
For some reason on Windows based PC's the newer OpenVPN client will cause disconnects quite frequently. I experienced this after updating the OpenVPN client and I know others have this problem. If you experience please take the following steps: 1) ...
How to create an Exchange plan in your WebSitePanel Exchange Reseller Account
This is a tutorial on how to create an end user account within your websitepanel exchange reseller account 1) please ensure you have created your exchange reseller account from your hsphere reseller account. If not, please see this tutorial here - ...
Setting up Microsoft Exchange Reseller
Here is a complete document for how to resell Microsoft Exchange services as a Cartika Hsphere Reseller 1) Signup for an Exchange Reseller Account here: https://accounts.car...exchange-cloud/ ** Please Note - Hsphere/cPanel reseller customers do not ...
How to setup and configure Microsoft Exchange Reseller Solution
1) signup for an exchange reseller account with cartika. please wait while our billing department reviews and activates your order 2) once activated, log into your https://accounts.cartika.com portal > manage your new exchange reseller service > ...
How to install & configure SMTP Plugin in WP (WordPress)
This guide is meant for customers on any shared/reseller hosting servers. we also recommend that customers with their own servers have the same security protocol in place, do not send out email without smtp authentication, and only configure against ...
How To Install ejabberd on a CentOS 5 and CentOS 6 VPS
About ejabberd Ejabberd is a very simple, stable, and powerful XMPP server written in Erlang. This tutorial will guide you through the installation process and basic setup on a CentOS VPS. Installing ejabberd First we need to enable EPEL-Repository ...
restoring individual files over bacula4 UI
To restore individual files or folder for your server, when you approach your server you will find a series of icons to select. Click on the restore Icon Next you will see a series of backups. Select the appropriate date's restore icon. You should ...
How To Create a FTP User In Linux
For this example, I am using Vsftpd, as it is the default FTP client distributed with RedHat, however these instructions should apply to most FTP server applications. Create a FTP user group. eg: ftpaccounts /usr/sbin/groupadd ftpaccounts Add a new ...
Create mailbox forwards in cPanel
Email forwarding is a way to send an email that is delivered to one email address to a different email address. In this guide we will show you how to setup Email Forwarders in your cPanel. What are Email Forwarders? Email forwarders allow you to send ...
Creating a .htaccess for redirects
1. Create an empty text file using a text editor such as notepad, and save it as htaccess.txt. NOTE: The reason you should save the file as htaccess.txt is because many operating systems and FTP applications are unable to read or view .htaccess files ...
How Do I Enable SMTP Authentication? Mail-Clients
You can manually configure your POP3 e-mail software package. Instructions to update your setting manually: Email software you can set up to access your e-mail on your PC Microsoft Outlook®; Express (PC) Windows® Mail (PC) Microsoft Outlook® 2010 ...
Manually Resetting Wordpress Password
In WordPress, there is more than one way to set your password. In normal circumstances, you can do it through the WordPress interface. If you forget your password, WordPress has a built in recovery mechanism that uses email. But on some hosts, ...
How to fix error while moving messages in Apple Mail
A common problem with Apple Mail (also often called Mac Mail) is the "error occurred while moving messages to mailbox (null)" error. This problem occurs when folders for the Drafts, Sent, Junk, or Trash mailbox are not assigned. This error most ...
How to Set up SSH Keys
About SSH Keys SSH keys provide a more secure way of logging into a virtual private server with SSH than using a password alone. While a password can eventually be cracked with a brute force attack, SSH keys are nearly impossible to decipher by brute ...
Installing Nagios on Ubuntu
Prerequisites To follow this tutorial, you must have superuser privileges on the Ubuntu 14.04 server that will run Nagios. Ideally, you will be using a non-root user with superuser privileges. If you need help setting that up, follow the steps 1 ...
HOW TO CHANGE ASP.NET APPLICATION POOL FROM WEBSITEPANEL 2.1
WebsitePanel allows you to change the ASP.Net application pool of your web applications. In this tutorial, we'll guide you to change the application pool of a website. Login to WebsitePanel. WebsitePanel is located at URL http://your-vps-ip:9001. ...
How to Sync Sent/Drafts/Deleted items in iOS
In this article, we will provide you with the steps needed to ensure that your sent, drafts and deleted items sync with their respective folders on our server and thus your other email programs. You will need to complete this task upon the setup ...
How to send and receive emails using telnet for testing
HOW TO SEND EMAIL USING TELNET TIP: We use the domain example.com as an example. Be sure to replace with your own domain. Open your command prompt. Now, connect with telnet using the following command: telnet example.com 25 Type ehlo example.com. ...
Xenserver - Adjust Resources
If you have access to your Hostbill account, you can perform this task yourself. Simply follow these instructions: Log into your account at accounts.cartika.com Within your Dashboard find the Xen Server offering (tile) Locate the server in the list ...
Clear DNS Cache
Microsoft Windows Windows 10 Flushing the DNS cache on Windows 10 is a very easy process. Due to system security permissions, you must ensure that you run the command prompt as an administrator user. Ensure that you're on the Windows 10 desktop. ...
Changing your DNS servers on Windows 10
1. Right click the Start menu, then select 'Network Connections'. 2. Right click on the network connection you're using and select 'Properties'. 3. Highlight 'Internet Protocol Version 4 (TCP/IPv4)' and click Properties. 4. Click the radio ...
Wordpress Configuring the Heartbeat Control
Installing the Heartbeat Control plugin First, log into your WordPress admin dashboard. Within your dashboard, hover over Plugins and click on Add New. On this page, enter Heartbeat Control into the search box At the top and press the Enter key on ...
Cartika Security Policies
Securing the infrastructure, network, and hosting environment using best practices is a vital part of Cartika's ongoing security policy of providing a secure platform for your business or organization. DATACENTERS & PHYSICAL ACCESS SECURITY Full CCT ...
HIPAA Managed Policies
Securing the infrastructure, network, and hosting environment using best practices for HIPAA compliance is a vital part of Cartika's ongoing policy of providing a HIPAA compliant platform for your business or organization. DATACENTERS & PHYSICAL ...
Add-Ins Not Visible In Outlook
Installed add-in is not visible in Microsoft Outlook Problem: Upon installation, an installed Outlook add-in is not visible in Microsoft Outlook. Solution: You need to delete extend.dat file from the user's profile and check whether the add-in is ...
admin-ajax.php Causing load
Disable WordPress Heartbeat API If you notice that you are having an excessive amount of admin-ajax.php requests, the WordPress Heartbeat API can be disabled to prevent this type of activity from happening automatically. By default WordPress uses the ...
Toronto Facility/NOC
Cartika has a colocation facility in the Aptum Technologies Data Center located at 20 Pullman Court in Toronto, Canada. With Cartika, you can enjoy the peace of mind that comes from knowing your critical data is protected around the clock. Our NOC ...
Cartika Dallas Facility/NOC
Cartika has a colocation facility in the DataBank Data Center located in Dallas, Texas Dallas DC Security With Cartika Hosting, you can enjoy the peace of mind that comes from knowing your critical data is protected around the clock. We are housed in ...
FTP over SSL
How do I use FTP over SSL (FTPS)? To use FTP over SSL you need to have a FTP client that supports FTP over SSL (FTPS). Filezilla for Windows and Cyberduck for Mac OS X support this and have been tested to work. Below directions will be for both ...
How do I do a traceroute?
I have been asked to provide a traceroute, but not sure how to do this. How can I do a traceroute? Traceroutes are easy to do. They basically say what servers/hops/routers your packets of information are going through to reach a point. To do them, ...
Force www.MyDomain.com or without www (MyDomain.com) in a URL
I would like to force my sites to show www.MyDomain.com or to show without www. How can I do this? This is easily done with our linux servers by using the following .htaccess directives. .htaccess is a regular text file that can be created in the ...
Creating Child Nameservers / Host Records at GODADDY
Log in to your Account Manager. Next to Domains, click Launch. Click the domain name you want to use to register as your own nameserver. In the Settings tab, click Manage next to Host Names. Click Add Hostname. Enter the ...
PCI Compliance TLS v1.2 or Higher Required
Hello As a result to recent changes in PCI DSS requirements - customers processing credit cards may receive a notice such as the below from their merchant providers "As a result of the update, businesses using SSL must either begin using TLS version ...