COVID-19 Response

COVID-19 Response

COVID-19 Update

March 27th 2020

All Cartika teams are now working remotely. Our staff are well trained and capable to continue to support our customers while working remotely.

As of 5PM on March 27th 2020 our phone lines will only be open from 9AM to 5PM (Monday to Friday). Email and Chat support will remain open 24x7. Should you need to urgently speak with a member of our team outside these ours please submit a ticket with a callback number.

March 16th 2020

This past week has seen a significant rise in confirmed case of Coronavirus, or COVID-19 across Canada and the United States. Cartika is taking this situation very seriously and is closely monitoring the events around us with constant review of official directions from the Public Health Agency of Canada as well as the City of Toronto.

At this time all Cartika offices are functioning normally with no degradation in service. Should the need arise, all Cartika staff are trained to provide service to customers from home.

We do not anticipate any increased response times in Support requests. All incoming Chats, Emails and Calls are expected to be handled without delay.

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