Knowledge Base Articles
How to Create an OnApp Snapshot
To enable and create snapshots in OnApp VMs first you need to add backup space. To do this from your Dashboard first click the manage button for your VM Next select the resources tab. On the resources page click the Upgrade/Downgrade button. On the ...
Finding new A Records for Hsphere Migrated Accounts
Finding "A" Records for newly migrated accounts. If you have been sent a notice that you are required to change a DNS entry, please follow the below steps to find the correct IP address to update the "A" record for the domain. Login to the ...
FTP Connection Issues
If you are having issues connecting to FTP and you are periodically getting blocked by the server, you may need to disable the MLSD command and set it to use the LIST command. In FileZilla, the setting to change is found under the FTP section. Please ...
Common .htaccess Redirects
#301 Redirects for .htaccess #Redirect a single page: Redirect 301 /pagename.php http://www.domain.com/pagename.html #Redirect an entire site: Redirect 301 / http://www.domain.com/ #Redirect an entire site to a sub folder Redirect 301 / ...
Cartika Payment Options
All funds listed throughout the Cartika sites are based on USD currency/funds. Cartika Hosting offers the following payment methods for all hosting services. Credit Cards Visa, MasterCard are charged in US Funds PayPal You may login into your account ...
Send mail from our servers when using external mail
If you want to send mail from our mail servers but have mail services else where, then please do the following: 1) Add a subdomain called "mailer" to the domain via the control panel 2) Go to the mail manager for the subdomain and add a mailbox to ...
Creating Secondary Contacts and Assigning Permissions
To create secondary contacts and assign permissions, please follow these instructions: 1. Log into accounts.cartika.com 2. Navigate to account > manage contacts 3. Here you can update all contact details - and add as many additional contacts with as ...
How to get full email headers
Microsoft Outlook: With the message open, go to the View menu and select Options. Select all of the text in the Internet Headers section. Then copy and paste the headers. Microsoft Outlook 2007: Right-click on the message and select Message Options. ...
Sending Mail using HTML Form
Cartika requires SMTP authentication from any shared/reseller server against any local mail server in order for web applications to send email out to the internet. Email flow works as follows: > web server (linux or windows) shared IP > SMTP ...
How to setup email account on iPhone/Ipad/iOS Device
These steps below are for regular pop/imap accounts hosted with Cartika 1) Go to Settings 2) Go to Mail 3) Tap Add Account 4) Tap Other 5) Tap Add Mail account 6) Input Name, Email address, password and description if you want and hit next ...
Force SSL with htaccess on linux
if you already have a .htaccess just edit it using the same command above. Add the following contents to it: SSLOptions +StrictRequire SSLRequireSSL SSLRequire %{HTTP_HOST} eq "domainname.com" Save and exit. Make sure that the permission ...
How to Report Spam Emails
For clients utilizing our SpamExperts System, Spam can be reported easily through the use of the following methods. Reporting spam will help train the filters to become more efficient and deliver greater results. In the Spampanel web interface we ...
Installing Bacula4Hosts Hsphere Control Panel Module
To install Hsphere package su - cpanel java psoft.hsp.tools.PkgInstaller --package=Bacula1.0.2.hsp (replace 1.0.2.hsp with current version - ie x.x.x.hsp) Once installed, log into hsphere admin CP and navigate to E.Manager > 3rd Party Tools > ...
Setting up SMTP Authentication in Apple (Mac) Mail for Existing Mailbox
SMTP Authentication Setup for Apple Mail 1. Open Mail and go to Mail --> Preferences 2. Select the "Accounts" tab and select the Account you wish to configure. 3. Make sure the "Account Information" tab is selected. At the bottom of this screen there ...
How to Change Timezone for PHP
You can change the timezone to cater to your specific time zone location. For example, if the server is located in Central Standard Time, but you live and do business in New York and require that orders are coming in from your website be input as ...
Setting Up Private Nameservers in WHM/cPanel
Setting up your own private nameservers on a cPanel server has many benefits, most importantly enabling all of cPanel’s built in DNS tools which can make DNS changes much easier. This guide will show you how to set up and register new private ...
Creating/Removal of Reseller Privs within cPanel
Using a set of pull-down menus and buttons, you are able to add or remove reseller status on existing accounts. It is important to keep in mind that you are not able to add a new account here. You must first create the account you wish to modify ...
Outgoing: Setup hsphere mail server / qmail for outgoing filter / relay
To setup spamexperts on a hsphere mail server / vps / or qmail server, please do the following: On spamexperts appliance: Login to spamexperts appliance - mx1.whitelabeled-name.com Go to Outgoing --> manage users Click "Add user" Put in the server's ...
Install Backup as a Service (BaaS) - Hostbill
1) download the following package from your bacula4hosts download section HostBill Backup as a Service module (reseller) hostbill-baas-1.12.tgz (or latest version published in downloads section) 2) extract tgz file and upload into your hostbill ...
cPanel Module - "unable to get cpanel security token" Error
The Bacula4Hosts cPanel module explicitly requires cpanel security tokens to be enabled in order to operate. http://docs.cpanel.n...ecurityConcepts If you are using the cPanel module and receive an error as follows: "unable to get cpanel security ...
Purchase and Install SSL Certificates Utilizing HSphere
Please follow the instructions below when purchasing/installing an SSL certificate with the domain utilizing HSphere: login to the account and please make sure the domain is utilizing a dedicated IP address. Changing to a dedicated IP will require ...
How do I enable detailed errors in classic ASP?
You can enable detailed error messages for your classic ASP site defaulted to Windows/IIS by using a web.config file with the following: <configuration> <system.webServer> <httpErrors errorMode="Detailed" /> </system.webServer> </configuration> Note: ...
Setting Custom DNS Entries in H-Sphere
To create a custom record to your DNS zone, do the following: 1. Select Domain info in the Domain Settings menu. 2. On the page that appears, click the Edit icon in the DNS Configuration field: 3. This link will take you to the DNS Configuration ...
Shrink mssql db with mylittleadmin
How to truncate mssql logfiles using mylittleadmin: 1) login into mylittleadmin 2) Select the Tools option 3) Under Tools click on : Shrink Database 4) Select your database 5) Under the option “Currently allocated space”, change the value with a ...
How to Install Wordpress via HSphere Control Panel
Within Hsphere there is a file manager named Webshell4. It's very fast and easy to install WordPress within the end users hosting control panel following these simple steps. 1. Login to end user control panel and add the domain if not already added ...
Turning on Fastcgi for PHP
Hsphere related: If you need writing of files and folders for PHP under linux, please turn fastcgi on for php . This will make PHP run as the ftp user and will not require special permissions or ownerships. To turn on fastcgi for php please do the ...
Migrating WordPress
Make a full WordPress Transfer A WordPress migration from one hosting provider to another is an easy task if performed properly. Basically, to make a WordPress migration from one host to another consists of three parts - moving the files, moving the ...
550 Sorry, your HELO/EHLO greeting must resolve (#5.7.1)
To resolve this issue you can enter an FQDN in windows and the problem will go away. In Windows XP Click START Click Control Panel Click Network Connections Right Click your Internet Connection Click Properties Click Internet Protocol (TCP/IP) then ...
Restore Deleted Hsphere Account
If a customer or reseller has deleted an Hsphere account, there is a $75 one time fee to work with the customer to restore service and restore the account If a customer has deleted a Hsphere account and needs it restored, follow the steps below. In ...
HSphere Plan Access: You Have No Permissions On This Plan
If you try to resume a suspended account from your Reseller Account and get: Error: You have no permissions on this plan Check that the Plan for the end user account in question has full permissions set. Go to Plans tab: If next to the lock icon for ...
Increasing Upload Size/Time in PHP Applications
1) Create a .htaccess file in the root folder of the web server. 2) Put the following code in side the .htaccess file and save it. php_value upload_max_filesize 50M php_value post_max_size 50M php_value max_execution_time 200 php_value max_input_time ...
Recommended Backup/DR strategy for IaaS Cloud customers
Managed Cloud VPS Servers - NOTES - Customers with Managed Services on a specific Virtual Machine, automatically receive Bacula4Hosts backup/restore solution with 15 daily restore points included (up to 500GB) - It is recommended Managed Customers ...